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Cell Phones and 9-1-1

Cellular 9-1-1 calls are handled very differently from land-based 9-1-1 calls. Cell phone calls do not go to the nearest (and proper) local police authority like it would when you call from your home. Instead, these calls are transferred to the state police.


For this reason, you should always use a land-based phone whenever possible. Only if you must call from a cell phone, should you use it.



When dialing 9-1-1 from your cell phone, remember to do the following:

  • Give your name and cell phone number to insure that if you are disconnected, that you can be called back.

  • Give your EXACT location. Unlike when you call from home, your location is unknown to the police until you tell them where you are. Be sure you can give a landmark (cross-streets, address, etc.) so that your call can be transferred properly and ensure that you receive the quickest response time possible.


With most cell phones, 9-1-1 is automatically dialed when you hold down the '9' key. Refer to your owner's manual to see if your cell phone has this feature.

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The materials presented in this website are distributed by the Hillcrest Fire Company No. 1, its members and officers, as well as the Moleston Fire District and its Commissioners as an informational source only. The information is provided solely on the basis that readers will be responsible for making their own assessment of the topics discussed. Although every possible discretion is used to ensure the general suitability of this information, all readers are advised to verify all relevant representations, statements, and information for their accuracy. The Hillcrest Fire Company No. 1, its members and officers, as well as the Moleston Fire District and its Commissioners shall not be held liable to any persons for the information or advice provided in this web site or incorporated into it by reference or for loss or damages incurred as a result of reliance upon the material contained in this website.